Customer Service cum Sales Coordinator

 JOB DESCRIPTION
  • Respond to inquiries / requests / complaints from customers promptly and efficiently.
  • Receive, check, process and follow up customer orders (prepare shipping documents, sales related reports, etc.)
  • Liaise between customers/distributors and internal departments, discuss and coordinate on raw material, production, inventory and shipping schedule etc.
  • Monitor customer’s orders backlog and pro-actively initiates/expedites with the objective to meet Customer Request Date.
  • Put up sample / project requisition to internal department.
  • Arrange sample request shipment via DHL booking.
  • Handling purchase and sales orders for triangle trade.
  • Prepare shipping documents promptly and correctly.
  • Prepare shipping documents for LC negotiation.
  • Preparation of manufacturing cost statements.
  • Liaise with forwarders to issue B/L, COO, etc.
  • Liaise with forwarder on trucking, collection, etc.
  • Liaise with Insurance Agent to issue Insurance certificates.
  • Liaise with internal departments to discuss and coordinate on raw material, production, inventory, shipping schedule, analysis report, etc.
  • Understand, support and contribute to various international standards such as ISO9001, HACCP, SS506, etc by following stated policies and procedures.
  • Update inventory movement in EZ system and Excel Report.
  • Perform other duties assigned by superior.
Requirements:
 
  • Candidate must process at least O Level/ A Level / Diploma in any field.
  • Minimum 2 to 3 years of Customer Service experience preferred.    
  • Good PC skills are necessary including Microsoft Excel, Word & Outlook.
  • Basic knowledge in incoterms & letter of credit preparation.
  • Bilingual – Good oral and communication skills in English and converse in Mandarin is required to liaise with internal and external contacts. 
  • The ideal candidate should be proactive, flexible, show genuine interest in customer needs and has a sense of urgency is preferred.
  • Candidate must be willing to work in Jurong Island, Singapore
Others:
 
  • Work location: Jurong Island, Singapore (Transport provided at Lakeside MRT station)
  • Working hours: Monday to Friday, 8am to 4.30pm
 
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Singapore 120358

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